Shipping Policy:
At Alanyo Group Shipping Policy
At Alanyo Group, we are committed to providing reliable, timely, and efficient delivery services to our customers. Please review our shipping policy below for clarity on how we handle deliveries.
Free Delivery Eligibility
- Orders of GHS 16,000 and above qualify for FREE delivery within Greater Accra.
- Orders below GHS 16,000 do not qualify for free delivery and will attract a delivery fee.
Shipping Methods
- We offer Standard Shipping for all orders within Accra.
- Depending on the size of your order:
- Large orders are delivered using our Kimo Trucks.
- Small orders are delivered via trusted third-party motorcycle services.
Order Processing & Delivery Time
- Orders within Accra are typically processed and delivered within 24–48 hours.
- Day 1: Order processing
- Day 2: Delivery
- Please note: National holidays or high-volume periods may cause slight delays. We appreciate your patience during such times.
Shipping Rates
- Delivery charges are based on our 23+ years of delivery experience within Accra.
- Our rates are carefully structured to remain fair, reasonable, and transparent.
Shipping Locations
- We currently deliver within Accra and outside Accra.
Order Confirmation & Delivery Process
- After placing an order, our customer support team will call you to:
- Confirm your exact delivery address
- Ensure smooth and accurate delivery
- Upon arrival, the delivery driver will request:
- Your name
- Your order number
This helps us confirm that the order is delivered to the right customer.
Lost or Damaged Items
- In the rare case that an item is lost or damaged during delivery, please contact us immediately.
- We will investigate and take appropriate action, which may include:
- A replacement
- Or a refund, where applicable
Your satisfaction is very important to us.
Returns & Exchanges
- Please refer to our Returns and Exchanges Policy for full details.
- Note: Return delivery costs or restocking fees may apply, depending on the situation.
Customer Support
Our support team is always ready to help with any delivery-related questions.
🕒 Business Hours: 8:00 AM – 5:00 PM
📞 Phone: +233 531 978 362
Policy Updates
- This shipping policy may be updated from time to time to improve our service.
- Any changes will be communicated via our website or email.
Thank you for choosing Alanyo Group.
We appreciate your trust and look forward to delivering your orders promptly and professionally.