Privacy Policy – Alanyo Group
At Alanyo Group, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business.
1. Information We Collect
We may collect the following information when you place an order or contact us:
- Full name
- Phone number
- Delivery address
- Order details
- Any other information you voluntarily provide during communication
2. How We Use Your Information
Your information is used strictly to:
- Process and deliver your orders accurately
- Contact you to confirm orders and delivery details
- Provide customer support and respond to inquiries
- Improve our services and customer experience
- Communicate important updates related to your orders
We do not sell, rent, or trade your personal information to third parties.
3. Information Sharing
We may share limited information only when necessary with:
- Delivery drivers or logistics partners (solely for delivery purposes)
- Internal staff responsible for order fulfillment and customer service
All shared information is handled responsibly and only for business-related purposes.
4. Data Security
We take reasonable measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
Your data is only accessible to authorized personnel who need it to perform their duties.
5. Customer Communication
By placing an order with us, you consent to being contacted via:
- Phone calls
- SMS
- WhatsApp (where applicable)
This communication is strictly for order confirmation, delivery coordination, and customer support.
6. Data Retention
We retain customer information only for as long as necessary to:
- Fulfill orders
- Maintain records for operational and legal purposes
After this period, data is securely deleted or anonymized.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your data where applicable
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website or communication channels may contain links to third-party platforms. We are not responsible for the privacy practices of these external sites.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our operations or legal requirements. Any updates will be communicated via our website or directly to customers where necessary.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
📞 Phone: +233 531 978 362
🕒 Business Hours: 8:00 AM – 5:00 PM
By using our services, you agree to the terms outlined in this Privacy Policy.